Service Packages

Talend’s technical support centers provide prompt, effective and high-quality support services to Talend users through support contracts.

By subscribing to Talend support services, organizations using Talend’s solutions benefit from the knowledge of Talend’s technical experts, who are directly connected with Talend’s Research & Development organization. These services are designed to bring effectiveness, security and peace of mind to subscribers.

Depending on the level of support contract, services may include:     

• Access to a Certified Version / Automatic Upgrades

  This service provides automatic, real-time upgrades on the latest Talend product features. With this service, users are ensured that they are always able to use the latest certified versions and can better plan their upgrades.

• Bug Tracking

  The bug tracking service allows users to report and track the evolution and resolution of any problem they may encounter. Complete transparency is provided along the entire resolution process.

• Support Forum

  Hosted by the Talend support organization, the support forum provides users with a place to discuss any issue they encounter in the course of developing their projects and benefit from the active, ongoing involvement of Talend experts.

• Guaranteed Response Times / Guaranteed Diagnostic Turnaround Times

  Depending on the level of support, users benefit from guaranteed times to acknowledge incident tickets, and/or from guaranteed times to provide a diagnostic.

• Unlimited Incidents

  Depending on the level of support, users can get unlimited access to technical support.

• Web Support / Email Support / Phone Support

  Depending on the level of support, support is provided via a Web forum, email, or phone.

• 24 Hour Support

  Depending on the level of support, 24 Hour Support is provided on business days via email and Web.